Got Questions? We’ve got answers!
FAQ
FAQ
At this time, rush shipping is not available. The order processing time will be 3-6 business days and then shipping will be 8-12 days based on your zip code.
please email me at [email protected]. we do ship bulk orders if its in our capacity with additional shipping cost
If you think your order has been lost in-transit, please contact us at [email protected] and we will do everything we can to help locate your package. Our policy is to wait 2-3 weeks for the package to be returned to us and if at that time, the package has still not been located or returned, we will reship the order on a case-by-case basis.
If you realize within first 24 hrs. of placing the order, I may be able to fix the address. We are not responsible for packages lost or incorrectly delivered due to incorrect shipping addresses.
If you realize the mistake on size, email me immediately on [email protected]. If the item is not ready to ship, i may be able to cancel the order. But if item is shipped, i will not be able to accept the return.
We do apologize! Please e-mail us at [email protected] with photos of the shipping box and the damaged item so we can ascertain the damage and try to prevent the same damage from happening in the future. We will send you a return authorization number for the damaged item to be shipped back to us, and once it has been received, we will ship out a new item to replace the damaged one.
All orders are made after your order. many times they are personalized as per your order. Therefore we cannot accept returns. But please email me your problem and i will try to help you.